FAQ's
Do you collaborate?
Absolutely yes! As a designer and artist, I love to share the creative flow and am very open to collaborations with like minded brands and businesses. Please do get in touch to discuss the possibilities.
Does the price include framing?
The price for all original paintings includes framing with a glass insert, white mount and a white, wood grain effect frame.
I work with a local framing company who have been in business for 30 years and produce outstanding quality frames. Each frame is bespoke and made to order.
Giclee prints do not include a framing service.
How will my order be shipped?
I aim to use recyclable or recycled packaging materials to reduce the impact on our beautiful planet but still get your art to you in pristine condition.
Prints are packaged in 30 microns biodegradable cello bags which are manufactured with a PLA film, which renders them compostable and biodegradable in the right environment. PLA is a polymer which is formed from plant starches and sugars and allows for an eco friendly version to the traditional plastic cellophane bag.
My logo stickers are made from a variety of a 100% or partly recycled face material with water based, recycling compatible acrylic using no volatile organic compounds.
All original paintings will be hand delivered if your delivery location is within 25 miles of my studio. Others will be sent via tracked delivery and insured.
Prints delivered to a UK address are shipped with Royal Mail using either a special delivery service or first class signed for, depending on the value of the print.
International postage will be tracked and insured. For international shipping, please contact me for a shipping quote based on your order and location.
Tracking information will be provided in the shipping notification email.
Delivery prices?
I offer FREE delivery on all original paintings and prints shipped to addresses within the UK.
For international shipping, please contact me for a shipping quote based on your order and location.
When will I receive my order?
Prints are made to order - just for you! All prints will ship within 10-12 business days of the order being placed. In addition to this processing time, please allow 2-5 business days for transit.
For all framed original painting orders, allow 4-6 weeks until shipment as each frame is made bespoke for each painting and depends on my Framer's lead times.
If you would like to request a special delivery, please email me here stating your order reference number and name along with your request and I will see what I can do!
Will my art be signed?
All original art is signed by hand with a certificate of authentication included.
Giclée prints have a digital signature in the bottom right corner.
Limited edition prints will have a digital signature and an edition number.
How often do you release a new collection of paintings?
I try to create a new series every season (each quarter) which will typically contain between 10-15 original pieces and a range of prints corresponding to the main paintings. These will all be released for sale at the same time and date. I announce this on my website and social media.
If I feel inspired to paint between the main collection releases, there may also be a few mini series sprinkled in.
I recommend following along on Instagram for sneak peeks of upcoming work and behind the scenes action.
Do you offer custom paintings?
Watch this space! I am hoping to release a limited number of commission slots in the future on a rolling basis as I would love to capture your favourite places!
These paintings will have a minimum order value of £600 with pricing based on the size of the piece.
Keep up to date on Instagram which is where I will share updates first.
Do you exhibit your work?
Yes!
I will announce any upcoming exhibitions in my newsletter and on social media.
Please get in touch to discuss exhibition opportunities.
Are the images on screen true to colour?
There is a certain degree of variance between the different screens and light levels we each use to view websites. Therefore the colour hue and saturation cannot be 100% guaranteed however, I am very confident that the digital images of my work represent as true likeness of the painting and colours.
If you would like to request more photos, I would be happy to send them.
What is your returns policy?
All paintings and prints are non returnable unless missing in transit or damage before delivery has occurred.
In the instance of a damaged print or original, you will only receive a full refund after photographic evidence of the damage has been reviewed and accepted. Photos would need to be provided, ideally taken with the courier and before the damaged package has been opened.
If the order goes missing in the post, a full refund will be given.
What is your privacy policy?
Customer privacy and security is extremely important to me. Customers can request to remove their data from my website and unsubscribe from marketing material at any time. View the full Privacy policy here.